Terms & Conditions

1. Operator Details

Brand: innerscape.

Operator: Sebastián Betuš

IČO: 17079799

Registered Office: Fortenská 38/1, 274 01, Slaný, Czech Republic, EU

Contact: innrscpe@gmail.com

Return Address: Fortenská 38/1, 274 01, Slaný, Czech Republic, EU

2. Orders & Payments

• By placing an order, you agree to these Terms & Conditions.
• All orders are binding once payment is successfully completed via Stripe.
• We accept secure card payments managed fully by Stripe. We do not store or have access to your payment card details.
• An electronic invoice and order confirmation will be automatically sent to your email upon successful payment.

3. Production, Processing & Shipping

Every item is custom-produced upon order to maintain premium quality and minimize textile waste.

Delivery estimates:

• Czech Republic & Slovakia: 11–14 business days
• Central Europe: 12–15 business days
• Rest of Europe & UK: 13–17 business days
• International (USA & Canada): 18–25 business days

Customs duties, import taxes, or clearance fees for orders outside the EU are the sole responsibility of the customer.

4. Right of Withdrawal & Returns (14-Day Policy)

• In accordance with EU consumer protection laws, you have the right to withdraw from the contract within 14 days of delivery.
• Items must be unworn, unwashed, undamaged, and in original packaging to be eligible for a refund.
• Return shipping costs are the customer's responsibility.
• Refunds will be processed via Stripe within 5–10 business days after receiving and approving the return.

5. Warranty & Complaints

• A 24-month warranty applies to manufacturing and material defects from the date of delivery.
• Warranty does not cover normal wear, natural fading, or damage from improper care.
• To file a claim, contact innrscpe@gmail.com with your order number, description, and photos. Claims resolved within 30 days.

6. Privacy & GDPR

• Your personal data is processed solely for order fulfillment, shipping, and legal accounting purposes.
• We share data only with shipping carriers and Stripe. We never sell your data.
• Full details in our Privacy Policy.

7. Dispute Resolution

In the event of an unresolved dispute, EU consumers may contact the Czech Trade Inspection Authority (coi.cz) or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.